**Inside IR35 - 3 days a week onsite**

The team is responsible for the design, execution and excellence of our virtualization delivery system, which includes; * Reliability of VDI Access

* Stability of VDI Performance

* Proactively addressing problems in VDI environment

* Increase user satisfaction with VDI Platform

* Introduce new features and enhancements to user experience on the VDI platform

Responsibilities:

* Manage and maintain the Virtual Desktop, Remote Connectivity and Application Virtualization platforms (VDI Platform)

* Build and update virtual images

* Identify and implement optimization and enhancements

* Manage and maintain the monitoring platforms

* Identify persistent problems and work with wider teams to resolve.

* VDI Platform support

* Provide support to our Desktop Support

* Provide training and guidance on best practices to our support community.

* Create and maintain time-saving automation jobs for our support teams

* Aid in the migration of high-profile business partners to the VDI platform

* Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.

* Communicate clearly with stakeholders to ensure they are kept up to date this progress on open issues, and follow-up on all open and pending issues.

* Escalate issues to the wider support teams, vendors and team leads as necessary.

* Ensure controls and policies are always adhered to.

QUALIFICATIONS & Experience

* At least 4 years of Experience in Desktop Administration

* At least 4 years of Experience in VMware technologies such as VSphere, ESXi ,NSXt

* At least 2 years of Experience in F5/Citrix or other equivalent load balancing technologies

* At least 2 years of Experience in VMware Horizon View

* Exposure to Cloud based technologies such as Azure and AWS

* Experience with Application Virtualization in a VDI environment

* Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.

* Comprehensive practice in implementing and troubleshooting using the OSI networking model

* Familiarity/Experience with Roaming User Profiles

* Familiarity/Experience with Load Balancing technologies such as F5 or NetScaler

* Experience in utilizing and maintaining monitoring environments such as VRops, Nextthink, ControlUp, Splunk, etc.

* Expert level familiarity with related VDI skills including AD, LAN, WAN, VPN, DNS, DHCP and other network terminologies

* Driven to learn new products and technologies.

* Excellent written and oral communication skills

* Demonstrated ability of end-to-end problem management and ownership

* Ability to create and manage work instructions, system and project documentation

* Collaborative, self-starter with the ability to manage multiple, changing priorities in a fast-paced and global oriented team

* Scripting or basic programming knowledge (PowerShell, Python) desirable

Please apply within for further details or call 07719061384

Matt Holmes Harvey Nash