Are you ready to embark on an exciting journey as a Travel Consultant in the vibrant world of travel rewards and recognition? Look no further than Love2shop!

At Love2shop, we're all about celebrating life's special moments whether it's at home, at work, or anywhere else! With our wide range of gift cards and vouchers, we give people the gift of choice, allowing them to indulge in their favourite high street brands and retailers both in-store and online.

As a trusted name in the UK market, recognised by over 60% of the population, Love2shop has recently been honoured as one of the UK s Best Places to Work by Great Places to Work. Join our warm and welcoming culture where employees are valued and provided with ample opportunities to thrive and succeed.

With over 55 years of experience under our belt, Love2shop is not just about tradition we're also forward-thinking and progressive, especially with our recent acquisition by PayPoint. Exciting developments lie ahead, and we're on the lookout for a new team member to help us shape the future of Love2shop.

Are you passionate about equality and inclusivity? Love2shop is a disability-confident committed company that champions equality for all. We welcome individuals of all backgrounds and abilities to join our team where success is achievable for everyone.

Now, let's talk about YOU! Are you an energetic, motivated, and confident travel consultant looking for an opportunity to shine? We have an initial temporary position as a Travel Consultant available, with the potential for permanent placement as we continue to grow.

Your role will involve working alongside our experienced travel experts, assisting our valued customers with their bespoke travel needs. Whether you're well-versed in packages, cruises, flights, or UK markets, or you're just starting out in the travel industry, we want to hear from you!

Your responsibilities will include selling travel products with professionalism, building strong customer relationships, and efficiently managing administrative tasks to ensure excellent service delivery. Additionally, you'll handle complaints promptly and stay updated on industry guidelines and legislation to provide accurate information to customers and colleagues.

What your days will look like:

• Selling travel products in a professional manner and building relationships with customers to encourage repeat business.
• Completing relevant administration tasks efficiently further enhancing excellent service throughout.
• Actioning complaints in accordance with agreed company procedure to limit potential loss and/or escalation whilst also upholding our professional and efficient service.
• Ensuring company and supplier knowledge is up to date to reduce the potential for colleague errors and omissions in line with current travel industry guidelines and legislation.

Essential skills required:

• You will have recent work experience within the travel industry
• You have some knowledge of bookings Packages, DP holidays, flights and UK Breaks.
• You are a self-starter with a can do attitude
• You have experience of working in a customer-facing role and possess a passion for customer first.
• You are people orientated with a drive for engagement and team work
• You have proven working knowledge of travel booking and administration systems

Our benefits if you come on board :

• Basic + 25K OTE
• 25 days holiday per year, plus bank holidays
• Company sick pay from day 1
• Company pension scheme
• UK health care cover
• Staff Everyday Benefits card offering discounts with multiple retailers
• Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
• Fabulous kitchen space which offers free tea and coffee
• Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation
• Flexible/smarter working and variable start times
• Family friendly leave
• Community volunteering policy which allows you 2 days per year to support the community with charitable events

If you're ready to join a team that values integrity, excellence, and customer satisfaction, send us your CV to jessicaanderson@paypoint.com (NO external agencies please).

Your journey with Love2shop awaits apply now and let's create memorable experiences together!