The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

As a ServiceNow Data Reporting Analyst your main responsibilities will be: 

• ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity)
• Providing updates and notifications to the Senior Service Level Manager where SLAs are trending towards breaches.
• Producing Service Level Management reporting and management information to inform the Senior Service Level Manager of progress against OLAs and in some cases SLAs, SLA breaches and improvement opportunities.
• Supporting the identification of metrics and measurements that are a reflection of customer s experience and level of satisfaction with the service.
• Documenting all service level targets and measures including scope, thresholds and owners.
• Supporting governance between ITSM, wider IDD and other FCDO Directorates, including third party suppliers as appropriate.
• The Service Level Analyst supports the overall quality of the process and develops reporting management information for all metrics against IT Service Management services including Operating Level Agreements (OLAs).
• Documenting and maintaining Service Level Management processes and procedures.  

You ll have relevant experience in:

• Documenting all service level targets and measures including scope, thresholds and owners
  
• Creating dashboards in PowerBI & ServiceNow.
• Collating data and Reporting.
• ServiceNow Service Level Management reporting (Demonstrable ServiceNow Service Level Management reporting skills is a necessity)
• Active Security Clearance. 

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Akanksha.rai@publicsectorresourcing.co.uk

Disability confident

As a member of the disability confident scheme, FCDO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on PSRapplications@publicsectorresourcing.co.uk.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.