Inside IR35

2 month

Leeds - Hybrid

An exciting new opportunity has arisen for a Junior Service Desk Analyst to work for an enterprise scale organisation amongst their large scale transformation. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems.

Responsibilities:
Respond to and resolve incoming support requests from end-users via phone and email
Monioring ticketing systems
Provide excellent customer service and ensure a positive user experience
Document and track all support interactions and resolutions
Collaborate with other IT teams to escalate and resolve complex issues

Experience Required:
Be able to provide excellent customer service.
The ideal candidate will be reliable and have strong communication skills.
The ability to work independently as well as in a team.

If you are interested and would like to hear more, please get in contact today.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.