Service Desk Analyst | DV Cleared or Eligible with SC Clearance |

Inside IR35 rates up to 390 per day

ASAP Start, 3 month initial contract

On site in Corsham with some hybrid working available

Overview:

Jefferson Frank are looking to recruit a Service Desk Analyst to work closely with the IT department of our client and communicate with the end-user regarding all technical incidents. They will Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution, as well as monitor support ticket queues ensuring incidents are actioned in line with SLA's.

Requirements:

Maintain support tickets correctly and keep the customer updated with progress.
Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request.
Monitor support ticket queues ensuring incidents are actioned in line with SLA's.
Document user requests and service issues.
Offer insightful recommendations for future service enhancements.
Perform routine maintenance tasks on hardware, software.



o.lawton@jeffersonfrank.com / 0203 826 6696