Service Desk Analyst - 150 per day (Inside IR35)

An exciting opportunity has arisen for a Service Desk Analyst to provide first line technical support to internal customers across our public sector client. This 3 month contract is paying up to 150 per day inside IR35. Core hours are 9am - 5pm and onsite work in Oxfordshire is required 2-3 days per week.

As the Service Desk Analyst you will be responsible for:

• Providing support, advice and guidance to end users reporting IT incidents and issues, resolving them promptly within agreed SLA targets
• Managing service requests end-to-end in line with policy
• Engaging with technical teams to facilitate incident and request resolution
• Keeping users updated on progress and communicating effectively at all levels
• Taking ownership through the full life cycle to deliver high customer satisfaction

To be successful, you will demonstrate:

• ITIL knowledge
• Previous service desk or technical support experience
• Excellent communication and customer service skills
• Problem solving aptitude, logical thinking and accuracy under pressure
• Ability to manage your own work and follow processes

As a temporary contractor, you will need to have NPPV3 clearance or be willing to go through the clearance process.

If you have the required experience and are interested in this opportunity, apply today with your CV!