Sales Administration Specialist
Posted 1 week ago by Hager UK on Linkedin
Job Description: The Sales Administration Specialist role in the Customer Service department focuses on building strong customer relationships through effective service and technical expertise. The position involves processing claims, investigating discrepancies, and collaborating with various teams to ensure customer satisfaction. This permanent role is based in Telford and emphasizes proactive sales strategies and leadership in customer interactions. Candidates should possess experience in customer service and strong organizational skills to succeed in this dynamic environment.
Key Responsibilities:
- Process debit notes and return claims in line with internal policies and timelines.
- Investigate discrepancies and liaise with sales, finance, and customer care teams.
- Participate in meetings to resolve outstanding claims collaboratively.
- Ensure accurate records and documentation for each request.
- Adhere to company quality, safety, and environmental policies.
Skills Required:
- Experience in customer service, credit, or issue resolution.
- Detail-oriented and well-organized.
- Excellent communication and collaboration skills.
- Solution-driven and resilient when facing challenges.
- Good command of internal tools and structured processes.
Salary (Rate): undetermined
City: Telford
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Why join the Customer Service department? Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience. Joining our Team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. As a Sales Administration Specialist you will report to [N+1 Jobtitel] in the Customer Service department based in Telford for a Permanent contract.
What you will do ? Process debit notes and return claims in line with internal policies and timelines. Investigate discrepancies and liaise with sales, finance, and customer care teams. Participate in meetings to resolve outstanding claims collaboratively. Ensure accurate records and documentation for each request. Adhere to company quality, safety, and environmental policies.
What about you ? You have experience in customer service, credit, or issue resolution. You are detail-oriented and well-organized. You have excellent communication and collaboration skills. You are solution-driven and resilient when facing challenges. You have a good command of internal tools and follow structured processes.
What we offer? Personalized onboarding experience program designed to make your first days smooth Opportunities to learn and grow through Hager Group's awarded Hi University. Internal career opportunities, over 25% of our recruitments are through internal mobility.
What are the recruitment stages? Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange. You will be invited for a first interview with the hiring manager & the recruiter A second Interview will be then organized with the N+2 & the HR manager Our success relies on collective energy. Apply now and power up your future with us!
Negotiable
West Midlands, England, United Kingdom
Undetermined
Undetermined
Other
Not Specified
Share job:
Job Description: The Sales Administration Specialist role in the Customer Service department focuses on building strong customer relationships through effective service and technical expertise. The position involves processing claims, investigating discrepancies, and collaborating with various teams to ensure customer satisfaction. This permanent role is based in Telford and emphasizes proactive sales strategies and leadership in customer interactions. Candidates should possess experience in customer service and strong organizational skills to succeed in this dynamic environment.
Key Responsibilities:
- Process debit notes and return claims in line with internal policies and timelines.
- Investigate discrepancies and liaise with sales, finance, and customer care teams.
- Participate in meetings to resolve outstanding claims collaboratively.
- Ensure accurate records and documentation for each request.
- Adhere to company quality, safety, and environmental policies.
Skills Required:
- Experience in customer service, credit, or issue resolution.
- Detail-oriented and well-organized.
- Excellent communication and collaboration skills.
- Solution-driven and resilient when facing challenges.
- Good command of internal tools and structured processes.
Salary (Rate): undetermined
City: Telford
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Why join the Customer Service department? Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience. Joining our Team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. As a Sales Administration Specialist you will report to [N+1 Jobtitel] in the Customer Service department based in Telford for a Permanent contract.
What you will do ? Process debit notes and return claims in line with internal policies and timelines. Investigate discrepancies and liaise with sales, finance, and customer care teams. Participate in meetings to resolve outstanding claims collaboratively. Ensure accurate records and documentation for each request. Adhere to company quality, safety, and environmental policies.
What about you ? You have experience in customer service, credit, or issue resolution. You are detail-oriented and well-organized. You have excellent communication and collaboration skills. You are solution-driven and resilient when facing challenges. You have a good command of internal tools and follow structured processes.
What we offer? Personalized onboarding experience program designed to make your first days smooth Opportunities to learn and grow through Hager Group's awarded Hi University. Internal career opportunities, over 25% of our recruitments are through internal mobility.
What are the recruitment stages? Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange. You will be invited for a first interview with the hiring manager & the recruiter A second Interview will be then organized with the N+2 & the HR manager Our success relies on collective energy. Apply now and power up your future with us!
Create a free account to view the take-home pay for this contract
Sign Up