Skills/experience

• 3 + years experience as a Pega Business Analyst
• Proven experience as a business analyst.
• Must have experience working on large scale projects.
• Knowledge of Pega is desirable.
• Proven knowledge of Business Process Modeling, Microsoft Visio is advantageous.
• Knowledge of JIRA, writing user stories, use-cases
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Effective communication and leadership skills.
• Excellent problem-solving and analytical skills.
• Experience of working in Agile projects.

Senior Business Analyst Responsibilities:

• Working closely with business stakeholder and end-users to understand and document business challenges, pain points and requirements.
• To maintain requirement backlog and keep it prioritised by working closely with business stakeholders.
• Building and maintaining relationships with key stakeholders.
• Elicit and clearly document business and systems requirements in tools like JIRA in use-case or user story format.
• Identifying and capitalizing on improvement opportunities. Identify improvement opportunities (proactive and reactive)
• Identifying innovative ways to address business challenges and identify solutions to increase customer satisfaction.
• Acting as a liaison between business and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process