8 month contract

Inside IR35

Fully Remote

As a Microsoft Dynamics CRM Business Analyst, you will be focused on the delivery and implementation of Microsoft CRM/XRM solutions. You will spend a majority of your time consulting directly with our clients and developing line of business solutions. You will also have the opportunity to work with the latest Microsoft technologies and solutions in enterprise-level environments.

You will perform activities such as:

• Elicit detailed functional/business requirements from users and sponsors.
• Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs
• Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team.
• Work with developers to understand the designs and validate that the software solution will satisfy the business needs.
• Conduct functional testing of implemented applications and provide the initial support of these applications when moved to production.
• Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.
• Make software configuration changes to support business processes.
• Assist CRM Project Manager in status reporting and project milestone tracking.
• Assist in coordinating project activities and deliverables across other team members.
• Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams.
• Provide post-implementation support.

General Requirements:

• Direct experience with enterprise CRM applications
• Work with Business teams to gather and understand detailed functional requirements.
• Work closely with IT teams to ensure CRM designs are aligned with Business objectives.
• Assist in converting requirements into designs/configurations for CRM
• Develop testing, review and implementation plans with the CRM project manager, Business groups, user groups
• Provide post-implementation support for implemented solutions
• Have worked on Agile Projects

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