ITIL Senior Event Analyst

                    
                      
                          Job Title
                          ITIL Senior Event Analyst
                      
                      
                          Sector

ITIL Senior Event Analyst Job Title ITIL Senior Event Analyst Sector

Posted 1 week ago by Sanderson

Negotiable
Inside
Remote
Birmingham

ITIL Senior Event Analyst
























Job Title ITIL Senior Event Analyst
Sector Government / Defence
Location Birmingham
Type Contract
Salary 500- 525 Inside IR35



Job Specification: ITIL Senior Event Analyst
Location: Birmingham - Remote working permitted with some office attendance required for meetings
Start Date: February 2024
End Date: June 2024
Hours per Week: 40
Pay rate: 525 pd inside IR35


Job Overview: The ITIL Senior Event Analyst role is a critical position within the newly established Technology Performance and Availability Management (TPAM) team in Digital Services. This team plays a pivotal role in ensuring the operational technology on the SRN is consistently operational, healthy, and efficiently managed. The Senior ITIL Event Analyst will contribute to the proactive monitoring, event management, and performance and availability management processes and tooling, leveraging deep expertise in ITIL processes and the ServiceNow ITOM and CMDB platforms.


Responsibilities:



  • Assist the TPAM Lead in overseeing monitoring processes and tooling.

  • Collaborate closely with key stakeholders to ensure timely actions are taken.

  • Develop a comprehensive understanding of stakeholders and existing Service and Asset configuration architecture.

  • Establish and maintain a framework for monitoring, correlating, and acting on events/triggers across various services.

  • Diagnose and resolve ITOM issues and errors.

  • Monitor CMDB health through the design and implementation of identification and reconciliation rules.

  • Interpret ServiceNow logs and data to diagnose issues.

  • Conduct trend and performance analyses to identify underlying infrastructure issues.

  • Lead or support review groups, such as Insight Forums, with relevant Service Delivery Managers and Resolver Groups.

  • Support continuous learning and retrospectively review the root causes of unforeseen performance and availability issues.


Qualifications and Experience:



  • Deep experience in ITIL processes.

  • Proficiency in ServiceNow ITOM and CMDB platforms.

  • Strong analytical and problem-solving skills.

  • Effective communication and collaboration with key stakeholders.

  • Proven ability to lead or support review groups and forums.

  • Continuous improvement mindset and commitment to root cause analysis.








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