Job Title: IT Infrastructure Consultant
Location: London-Remote
Type: Contract- 12 Months plus possible extension

Via Inside IR35 Through PAYE

Key Points from Briefing call:

12 months plus, this can turn into perm role(or can be extended for another 12 months)

35 hours a week, 7 hours a day

About the role:

Supporting Project Manager for this role.

Project Manager based all across Europe

Must Have:

Need to understand enterprise, b2b enterprise support

Azure, Active directory

User Management

can be 100% Remote

Somebody who has been in the role where they are troubleshooting and working with enterprise support, Customer facing role

Good things for interview- Enterprise customer background, customer facing, user management, python, English language

Minimum 3+yrs of experience

Good to have- Basic/Professional Level of French/French Native speaker(not mandatory)

Job Description:

Duties

What you will do

• Support Project Managers deliver complex tech change projects to Client's largest Enterprise customers as well as working independently.
• Develop and demonstrate deep domain expertise related to various enterprise environments, use cases, Adobe products and various offerings.
• Become The CSS (Customer Success Services) Team's Main Subject Matter Expert on 'The client Admin Console', including licensing types and methods, deployment and packaging, Software versions, updates, approaches, Identity, Identity Types, Trusts and SSO
• Presenting and providing guidance to Enterprise customers, clarifying queries, and supporting issues.

Skills

Operation and Approach

• Trusted Advisor
• Partner closely with customers and deliver the highest possible level of guidance and support "A white glove experience". Includes the ability to identify and provide various viable options to customers being mindful of the risks, potential issues, and future proofing solutions.
• Our engagements are not binary or "fast-food" fashion! We empathise with the different types of customers we work with, we learn and appreciate their challenges, we do not overload them with reams of text and links, although we do provide the right level of information, at the right time i.e., not just sending client helpX links via email.
• Although, we expect you to have the tenacity to politely challenge customer requirements, requests, and expectations as/when needed.
• Remote Working: As our team is situated across Europe, we communicate via MS Teams and calls. We also work with US-based colleagues where we attend calls which might occasionally stretch into the early evening.

Education

What you need to succeed
B.S. or above degree in Computer Science or related technical field. At least 3 years' experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.

• Excellent level of both English and French.
• Experience of working with Enterprise customers in both languages.
• Proven troubleshooting and problem-solving skills, ideally from an Enterprise Support role.
• Comfortable presenting to customer teams via online video calls. Enterprise infrastructure solution architecture experience
• Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA, PING, Azure platform experience with related certifications

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.