The Onboarding Support Specialist is an EU role focusing on customer onboarding and support. The key responsibilities for the role revolve around i) Supporting directly and indirectly (partnering with the sales team) the customer onboarding journey ii) continually reviewing processes and working with stakeholders to improve the overall customer support experience.

Key Responsibilities:

Work as a customer onboarding & support SME. Follow SOPs in order to support customers set up their shipping accounts and start shipping with Amazon Shipping as fast as possible.

Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.

Work with Amazon Shipping stakeholders to solve shipper issues during onboarding, and work with partner teams to solve the root cause of these issues.

Work to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer experience.

Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.

Be able to work with qualitative and quantitative data to dive deep into customer onboarding performance, and use this data to build solutions for improvement.

BASIC QUALIFICATIONS

Bachelor's Degree or equal experience

Experience working in client facing roles, ideally in a sales or customer support function.

Proven ability to work with cross-functional teams to drive growth and process improvement for your business.

Always does what is right for the customer - Relentlessly customer focusedTech Savy and ability to work well in a fast-paced environment and multi-task in a high-energy environment.Fluent in English and 1 additional language between French or Spanish

PREFERRED QUALIFICATIONS

Background in operations, logistics is a plusExcel at communication and are comfortable with playing a lead role in a highly visible organization.

Experience in data management

Expert use of MS Office Suite and CRM (e.g. Salesforce.com).

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.