The successful Project Manager will report into the Head of Ticketing and Retail, sitting in the Commercial department.

They will serve as the the lead Project Manager for the organisation's upgrade and innovation of ticket services, moving from paper tickets to digitised tap in, tap out methods. The programme of work will involve implementation of new ticket gates for stations, implementation of contactless EMV services to all stations, as well as serving as the conduit between the suppliers of these newly procured ticket services and the organisation's stakeholders/project resources.

In terms of practical responsibilities and duties, the Project Manager will be required to:

• Make project level decisions required to control project scope, budget and timescales.
• Decide which issues/risks should be escalated to more senior levels for resolution.
• Validate all project spending against approved business case, prepare concise project reports, business cases, as well as any supplementary documentation required to facilitate effective deliver of the projects.
• Manage suppliers and external consultants, holding them accountable for committed objectives.
• Define and delegate the project resource team's roles and responsibilities for delivery.
• Use risk management methodologies and apply risk reduction techniques.
• Manage complex internal and external stakeholder relationships.
• Support the Procurement Team to ensure tenders are completed without delays, ensuring any required input from internal colleagues, suppliers or stakeholders is submitted in the agreed timescales.
• Assist the Head of Ticketing and Retail where appropriate.