Oracle Simphony Support Consultant (Ref: 186327)
Posted 2 weeks ago by Forsyth Barnes on Linkedin
Job Description: The Oracle Simphony Support Consultant will serve as the primary expert for Oracle Simphony POS support, collaborating with IT, operations, and external vendors to ensure system stability and manage configuration changes. The role involves providing 2nd/3rd line support, monitoring system performance, and assisting with updates across multiple locations. The consultant will also maintain documentation and support new venue rollouts and system integrations. This position is contract-based and requires proven experience with Oracle Simphony systems.
Key Responsibilities:
- Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
- Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
- Coordinate and push configuration changes and updates across multiple locations.
- Monitor POS system health and performance; identify and resolve technical bottlenecks.
- Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
- Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
- Maintain detailed documentation of system configurations and change logs.
- Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).
Skills Required:
- Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
- Hands-on experience with Simphony configuration—ideally within a multi-site environment.
- Familiarity with EMC (Enterprise Management Console) and reporting modules.
- Basic understanding of networking, databases, and hospitality tech stack.
- Strong troubleshooting skills and a detail-oriented approach.
- Ability to work under pressure and manage competing priorities.
- Excellent communication and stakeholder management skills.
- Experience with OPERA PMS or Oracle Hospitality integrations (nice to have).
- Exposure to API-based integrations (Simphony Web APIs, payment gateways) (nice to have).
- Background in hospitality, restaurant, or leisure environments (nice to have).
Salary (Rate): £250 daily
City: Luton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Oracle Simphony Support Consultant
Location: Luton 2 x per week
Employment Type: Contract
Rate: £250 per day
The Role
You’ll be the go-to expert for Oracle Simphony POS support, working closely with IT, operations, and external vendors. Your focus will be ensuring system stability, managing low-level configuration changes, and helping push out updates across our estate.
Key Responsibilities
- Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
- Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
- Coordinate and push configuration changes and updates across multiple locations.
- Monitor POS system health and performance; identify and resolve technical bottlenecks.
- Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
- Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
- Maintain detailed documentation of system configurations and change logs.
- Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).
Requirements
- Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
- Hands-on experience with Simphony configuration—ideally within a multi-site environment.
- Familiarity with EMC (Enterprise Management Console) and reporting modules.
- Basic understanding of networking, databases, and hospitality tech stack.
- Strong troubleshooting skills and a detail-oriented approach.
- Ability to work under pressure and manage competing priorities.
- Excellent communication and stakeholder management skills.
Nice to Have
- Experience with OPERA PMS or Oracle Hospitality integrations.
- Exposure to API-based integrations (Simphony Web APIs, payment gateways).
- Background in hospitality, restaurant, or leisure environments.
£250 Per day
Luton, England, United Kingdom
Undetermined
Undetermined
IT
Not Specified
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Job Description: The Oracle Simphony Support Consultant will serve as the primary expert for Oracle Simphony POS support, collaborating with IT, operations, and external vendors to ensure system stability and manage configuration changes. The role involves providing 2nd/3rd line support, monitoring system performance, and assisting with updates across multiple locations. The consultant will also maintain documentation and support new venue rollouts and system integrations. This position is contract-based and requires proven experience with Oracle Simphony systems.
Key Responsibilities:
- Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
- Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
- Coordinate and push configuration changes and updates across multiple locations.
- Monitor POS system health and performance; identify and resolve technical bottlenecks.
- Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
- Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
- Maintain detailed documentation of system configurations and change logs.
- Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).
Skills Required:
- Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
- Hands-on experience with Simphony configuration—ideally within a multi-site environment.
- Familiarity with EMC (Enterprise Management Console) and reporting modules.
- Basic understanding of networking, databases, and hospitality tech stack.
- Strong troubleshooting skills and a detail-oriented approach.
- Ability to work under pressure and manage competing priorities.
- Excellent communication and stakeholder management skills.
- Experience with OPERA PMS or Oracle Hospitality integrations (nice to have).
- Exposure to API-based integrations (Simphony Web APIs, payment gateways) (nice to have).
- Background in hospitality, restaurant, or leisure environments (nice to have).
Salary (Rate): £250 daily
City: Luton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: Oracle Simphony Support Consultant
Location: Luton 2 x per week
Employment Type: Contract
Rate: £250 per day
The Role
You’ll be the go-to expert for Oracle Simphony POS support, working closely with IT, operations, and external vendors. Your focus will be ensuring system stability, managing low-level configuration changes, and helping push out updates across our estate.
Key Responsibilities
- Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
- Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
- Coordinate and push configuration changes and updates across multiple locations.
- Monitor POS system health and performance; identify and resolve technical bottlenecks.
- Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
- Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
- Maintain detailed documentation of system configurations and change logs.
- Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).
Requirements
- Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
- Hands-on experience with Simphony configuration—ideally within a multi-site environment.
- Familiarity with EMC (Enterprise Management Console) and reporting modules.
- Basic understanding of networking, databases, and hospitality tech stack.
- Strong troubleshooting skills and a detail-oriented approach.
- Ability to work under pressure and manage competing priorities.
- Excellent communication and stakeholder management skills.
Nice to Have
- Experience with OPERA PMS or Oracle Hospitality integrations.
- Exposure to API-based integrations (Simphony Web APIs, payment gateways).
- Background in hospitality, restaurant, or leisure environments.
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