Are you a motivated and organised individual with a flair for leadership? Do you thrive in fast-paced environments and have a passion for delivering top-notch customer service? If you re ready to take a pivotal role at Colchester United, we invite you to join us as a Kiosk Team Leader.

About Us:

At Colchester United, we are dedicated to creating an unforgettable experience for fans and guests. Our kiosks play a crucial role in providing refreshments and snacks during match days and events. We re seeking a dynamic Kiosk Team Leader to ensure smooth operations and exceptional service.

Role Overview:

As the Kiosk Team Leader, you will be the driving force behind our kiosk operations. Reporting to the Concessions Manager, you will lead a team of enthusiastic individuals, maintain operational excellence, and ensure that each visitor leaves with a smile on their face.

Key Responsibilities:

• Lead and motivate a team of kiosk staff, fostering a positive and collaborative atmosphere.
• Collaborate with the Concessions Manager to ensure kiosks are ready for service.
• Oversee the setup, restocking, and cleanliness of kiosks before and during events.
• Provide guidance and training to staff members on product knowledge and service standards.
• Maintain inventory, ensuring products are well stocked and rotated appropriately.
• Handle customer orders, payments, and inquiries with efficiency and courtesy.
• Uphold high standards of food safety, hygiene, and cleanliness in line with regulations.
• Address any operational challenges swiftly and proactively.
• Ensure compliance with company polices, health and safety guidelines, and licensing laws.

Qualifications and Experience:

• Proven experience in a customer service or hospitality setting.
• Strong leadership skills and the ability to lead by example.
• Excellent communication, organisation, and problem-solving abilities.
• A passion for delivering outstanding customer service.
• Comfortable using POS systems.
• Knowledge of food safety and hygiene practices.
• Adaptability to dynamic and fast-paced environments.
• Flexible availability to work during match days and events.

What We Offer:

• 10.10- 11.50 per hour, depending on age and experience.
• Opportunities for growth and development within the club.
• A vibrant and engaging work environment.
• The chance to be part of an iconic football club and make a lasting impact.