You will be required to undertake the following job duties.

• Support delegate work to Config engineers, track progress and provide constructive feedback throughout projects.
• Take a lead hands-on approach working alongside the team, configuring and prepare machines for hardware and software installation.
• Serve as a link between the technical team and upper management.
• Support the workflow and ensure that employees understand their duties or delegated tasks.
• Ensure adherence to legal and company policies & procedures.
• Provides high calibre service by enforcing quality and customer service standards.
• Liaising with customers and internal staff with technical queries.
• Ensure that all procedures and checks are followed to confirm customer specific requirements are met.
• Making an inventory of new devices for tracking, and management purpose on the client-side (S/N, Asset tags, MAC addresses etc.)
• Updating spreadsheets via EXCEL and uploading on the System or online platforms (SHAREPOINT). Understanding and experience of using Smartsheet is desirable.
• Device Imaging via SCCM tasks or USB Flash drive Software installation and post-install configuration, BIOS updates
• Peripheral installation and hardware upgrading (RAM, HDD, SSD etc.)
• Updating Sales with spreadsheets relating to specific orders
• Enrolling Google-based devices, IOS mobile devices
• Enrolling Windows-based devices via Autopilot
• Assist others with the special projects as needed.

Key Experience:

• Excellent technical leadership skills with the ability to communicate effectively across all stakeholders.
• Detail-oriented, well organized, and able to adhere to deadlines.
• Ability to mentor fellow team members.
• Act as an ambassador of the Configuration Engineering team
• Strong knowledge of SCCM imaging, Microsoft OS, MDM deployments
• Experience in MS Autopilot, Chromebook enrolment, Apple deployments desirable
• Knowledge of PC and server hardware, computer architecture
• Basic knowledge of networking
• Time Management skills

The role is key in the Configuration Services team and is required to work closely with the Configuration Delivery Manager, Engineers, Customers, Services & Operations Team, and the Sales function of the business, working towards delivering high quality services exceeding customers' expectations. Exhibiting leadership qualities while resolving technical issues and serving as a link between subordinates and upper management

Please apply for further information