IT Service Desk Analyst

IT Service Desk Analyst

Posted 2 weeks ago by Job Board - Jobserve on JobServe

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£180 Per day
Inside
Onsite
Scotland, UK
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Active Directory Android (Operating System) Apple IOS BitLocker Drive Encryption Data Encryption Encryption Information Technology Infrastructure Library IT Service Management Management Microsoft 365 Microsoft Office 365 Operating Systems
p>IT Service Desk Analyst - 3 Month Contract (with extension opportunity) - Up to 180 a day (Inside IR35) - Hybrid Working (WFH and Edinburgh or Glasgow based office) - Public Sector

Essential Skills:

  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Excellent organisational skills
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Office 365 apps.
  • Experience of supporting Android and iOS devices
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups

1st line services supported and included in this role:

  • Office 365 application support
  • MS Exchange Online support
  • Creating MS Teams accounts
  • OneDrive support
  • BitLocker encryption recovery
  • Active Directory (SCOTS) account administration
  • BlackBerry, Android and iOS support
  • Cloud based technologies support
  • Equitrac Secure Printing PIN support
  • 1st line support and resolution for issues including
  • Account profiles, Outlook and Remote Working.

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

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