Job Title: HR Advisor
Location: Hybrid 2-3 days per week Bradford office
Salary/Rate: Up to 265 per day Inside IR35
Start Date: 20/12/23
Job Type: 6 month Contract

Company Introduction

We have an exciting opportunity now available with one of our sector-leading telecommuications clients! They are currently looking for a skilled HR Advisor to join their team for a six month contract.

Job Responsibilities/Objectives

1. People Services Administration
2. Deliver a quality and professional service to all customers
3. Resolve day to day customer service enquiries, issues and complaints, escalating as appropriate, and deal with any service recovery.
4. Effectively process pay data, contracts, documentation and information and instruct payroll accordingly to ensure timely and accurate production of the Liberty Global payrolls
5. Ensure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, to agreed standards and targets.
6. Ensure the contact management system (OSC) reflects the nature of the query to ensure a high level of customer service satisfaction.
7. Ensure a high level of confidentiality is maintained in all aspects of work
8. Processing internal Data Protection Subject Access Requests within the SLAtimeframe
9. Support the development and implementation of the appropriate policies, and framework to address issues
10. Undertake the role of note-taker, where appropriate
11. Administer and process redundancy calculations and settlement agreements, within agreed procedures, standards and timescales, complying with all statutory requirements, liaising with Legal as required
12. Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings - Protection of Employment (TUPE) if required

Required Skills/Experience
The ideal candidate will have the following:

1. Self-motivated, well-organised, adaptable, and resilient
2. Responds to challenging priorities with a sense of urgency and pace
3. Ability to work well under pressure
4. Ability to display initiative to resolve problems
5. Demonstrate commitment to the Liberty Global Values and behaviours and embedding them in the company culture
6. Always look for ways to improve the service or experience given to customers
7. Works creatively, making decisions and thinking outside the box
8. Ability to make sound and timely decisions based on analysis of the relevant information and deliver innovative solutions to problems
9. A high level of numeracy and the ability to analyse and interpret data in a high volume environment
10. Be a team player with the ability to motivate and work alongside others and share best practice
11. Ability to constructively challenge the norm and encourages the generation of innovative ideas
12. Ability to plan, taking a pragmatic approach to meet required deadlines.
13. Ability to organise and prioritise workloads to meet service standards/deadlines
14. Ability to contribute to the development of performance indicators and use them proactively to improve performance
15. Quickly identifies problems and finds workable solutions

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.


Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.