Overview:
Utilising service model best practice, the User Support Model Lead will design, build and implement a tiered support model for Finance and Operations employees who are adopting S/4 HANA.

This should include all support activities, technologies and procedures.

Additional:

- ServiceNow experience

- Project management and delivery across multiple locations

- Service Design/Implementation experience across multiple geographies/languages

- Map BAU & future user support model

- Develop an approach to Knowledge Management including self-service and knowledge articles in the User Support Model.

- Experience liaising with IT and ServiceNow teams to provide the best technical solution, software and tools for the model, taking into account geographical locations and requirements.

- Experience in planning and project managing the implementation of the support model with IT, Business Change, Training and Communication teams. Raise risks and issues and report on progress to the Business Change Lead

Desirable

- ITIL Service Management qualification: Strategic Leader or Master level

- S/4HANA experience

- Knowledge Management

Start: ASAP

Duration: 12 months + ext

Location: Remote + onsite

Languages: English

Rate: To be agreed