Desktop Support Engineers (1st/2nd line)
Posted 2 weeks ago by Job Board - LinkedIn on Linkedin
Negotiable
Undetermined
Onsite
Antrim, Northern Ireland, United Kingdom
We are looking for severalDesktop/IT Support Engineerslocated in Belfast.
Salary PAYE equal to 30,000 - 40,000 per annum DOE
Hybrid working. This role is a contract role lasting 18 months and will require someone to be onsite in Belfast 2 days per week.
Duties
Salary PAYE equal to 30,000 - 40,000 per annum DOE
Hybrid working. This role is a contract role lasting 18 months and will require someone to be onsite in Belfast 2 days per week.
Duties
- Technical support
- Resolving technical issues
- Elevating customer experience.
- Own and oversee the customer support experience, offering proactive support advice
- Resolve customer technical issues through collaboration and best practice troubleshooting
- Identify cases necessitating escalation and liaise with subject matter experts
- Create and manage incident management requests directed to product/engineering groups.
- Facilitate technical collaboration and engagement
- Contribute to initiatives for case deflection, automation, and digital self-help assets.
- Networking knowledge, including DNS, TCP/IP, and Sub-netting.
- Familiarity with web standards and technologies like HTTP, JavaScript, CSS, XML.
- SharePoint and MS Teams