Desktop Support Engineer
Posted 2 weeks ago by TieTalent on Linkedin
Job Description: The Desktop Support Engineer role at Khuda Technology involves providing high-quality IT support to internal users in a fast-paced environment. The position requires troubleshooting hardware and software issues, maintaining devices, and ensuring smooth daily operations. This is a permanent, on-site position based in Solihull, ideal for a tech-savvy professional eager to contribute to a dynamic team. The role emphasizes excellent customer service and technical expertise in various IT systems and applications.
Key Responsibilities:
- Deliver face-to-face and remote desktop support to internal users.
- Troubleshoot and resolve hardware, software, printer, and network-related issues.
- Build, configure and deploy desktops, laptops, and mobile devices.
- Support Office 365, Windows 10/11, and common business applications.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain accurate documentation of IT assets and procedures.
- Provide excellent customer service with a user-first mindset.
Skills Required:
- Previous experience in a desktop support or IT technician role.
- Strong understanding of Windows OS, Office 365, and basic networking.
- Experience with Active Directory and hardware troubleshooting.
- Familiarity with ticketing systems and ITSM tools.
- Excellent problem-solving skills and attention to detail.
- Clear communication skills and a proactive attitude.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Desktop Support Engineer
Salary: Upto 38k
Location: Solihull (Onsite)
Contract: Permanent
At Khuda Technology, we’re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to join a dynamic and growing team, supporting end-users in a professional and fast-paced environment. As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users.
- Responsibilities
- Deliver face-to-face and remote desktop support to internal users.
- Troubleshoot and resolve hardware, software, printer, and network-related issues.
- Build, configure and deploy desktops, laptops, and mobile devices.
- Support Office 365, Windows 10/11, and common business applications.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain accurate documentation of IT assets and procedures.
- Provide excellent customer service with a user-first mindset.
- Experience
- Previous experience in a desktop support or IT technician role.
- Strong understanding of Windows OS, Office 365, and basic networking.
- Experience with Active Directory and hardware troubleshooting.
- Familiarity with ticketing systems and ITSM tools.
- Excellent problem-solving skills and attention to detail.
- Clear communication skills and a proactive attitude.
Interested? Apply today and be part of a team that drives innovation in IT support
Nice-to-have skills
- Networking
- Active Directory
Birmingham, England
Work experience
Desktop Support
Languages
- English
Negotiable
Birmingham, England, United Kingdom
Undetermined
Onsite
IT
Not Specified
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Job Description: The Desktop Support Engineer role at Khuda Technology involves providing high-quality IT support to internal users in a fast-paced environment. The position requires troubleshooting hardware and software issues, maintaining devices, and ensuring smooth daily operations. This is a permanent, on-site position based in Solihull, ideal for a tech-savvy professional eager to contribute to a dynamic team. The role emphasizes excellent customer service and technical expertise in various IT systems and applications.
Key Responsibilities:
- Deliver face-to-face and remote desktop support to internal users.
- Troubleshoot and resolve hardware, software, printer, and network-related issues.
- Build, configure and deploy desktops, laptops, and mobile devices.
- Support Office 365, Windows 10/11, and common business applications.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain accurate documentation of IT assets and procedures.
- Provide excellent customer service with a user-first mindset.
Skills Required:
- Previous experience in a desktop support or IT technician role.
- Strong understanding of Windows OS, Office 365, and basic networking.
- Experience with Active Directory and hardware troubleshooting.
- Familiarity with ticketing systems and ITSM tools.
- Excellent problem-solving skills and attention to detail.
- Clear communication skills and a proactive attitude.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Desktop Support Engineer
Salary: Upto 38k
Location: Solihull (Onsite)
Contract: Permanent
At Khuda Technology, we’re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to join a dynamic and growing team, supporting end-users in a professional and fast-paced environment. As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users.
- Responsibilities
- Deliver face-to-face and remote desktop support to internal users.
- Troubleshoot and resolve hardware, software, printer, and network-related issues.
- Build, configure and deploy desktops, laptops, and mobile devices.
- Support Office 365, Windows 10/11, and common business applications.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Maintain accurate documentation of IT assets and procedures.
- Provide excellent customer service with a user-first mindset.
- Experience
- Previous experience in a desktop support or IT technician role.
- Strong understanding of Windows OS, Office 365, and basic networking.
- Experience with Active Directory and hardware troubleshooting.
- Familiarity with ticketing systems and ITSM tools.
- Excellent problem-solving skills and attention to detail.
- Clear communication skills and a proactive attitude.
Interested? Apply today and be part of a team that drives innovation in IT support
Nice-to-have skills
- Networking
- Active Directory
Birmingham, England
Work experience
Desktop Support
Languages
- English
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