Customer Support Analyst - York City Centre

Do you have brilliant customer service or administration skills and an interest in getting a start in IT? Do you relish a challenge and want the opportunity to develop and grow? If so, this could be the job for you. We are working with an excellent organisation based in York City Centre who's internal IT support team are looking for a new team member.

The Team

They deal with the systems access requirements for the business, both in the UK and globally. One day you might be helping set up an account for a new joiner in the Ireland business, the next meeting with one of their teams in London to discuss how they can improve the support they give them. Every day offers something new, so your passion for helping people and delivering better service will really have a chance to shine here.

The Role

The successful candidate will be responsible for supporting the delivery of our day-to-day demand for Joiners, Mover, Leavers and Standard Access requests, as well as working on service improvement plans for IT Access. This role will require you to work closely with colleagues both within our team and beyond, plus being passionate about providing better customer outcomes through service improvements and simplification.

Responsibilities

Their team is varied in terms of responsibility, and you are encouraged to lead your own development where we will of course support you in your training requirements. Your exact day to day responsibilities may include, but not be limited to the following:

• Access request fulfilment and provisioning of the organisation and external business systems
• Building and maintaining strong working relationships with the wider business to provide excellent service and drive improvement
• Identifying key measures and requirements for service improvements with the ability to influence and support your team members in delivering change
• Working closely and collaborating with the team to deliver on business objectives
  
  

You will be working in a corporate environment in a team of analysts, in daily contact with their business. You will need to understand and fulfil their access requirements to enable them to do their job to keep the business moving. You should be able to work to deadlines, prioritise your own workload, and maintain effective communication channels.

As a financial organisation they have a solid focus on audit and security controls, so while they would expect you to learn new processes quickly, they would also need you to be detailed in your work.

They currently operate a hybrid work environment. After an initial period of office-based training, you can expect a roughly 50/50 split between home & office work

Skills & Knowledge

• Collaboration and great interpersonal skills
• Excellent written and verbal communication skills
• Able to empathise with your colleagues and customers, treating others as you would like to be treated
• Attention to detail and the capability to deliver within clear timescales
• Analytical and problem-solving skills and the capacity to use available information to generate creative solutions to benefit the business
  
  

An understanding of systems such Active Directory, IBM Mainframe and/or PowerShell would be advantageous but not crucial, as on the job training will be provided

Working Hours

Monday - Friday (35 hours per week)

Pay Rate

11.96 PAYE per hour + holiday pay (this will increase to 13.14 p/h + Holiday pay from April 2024)

The client is an equal opportunity employer and value diversity at our company. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please only apply for this role if you are based local to York and can start work on more than a week's notice.

Thank you

Eden Brown Synergy is an equal opportunities employer.

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