Our client is seeking Customer Support Administrators to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers. Previous customer service experience with the ability to work in a fast-paced administrative environment and confidently speak to customers is essential.

The role

Location: Milton Keynes - Hybrid (2 weeks office-based training then moving to 3 days office / 2 days remote)

Salary: 135p/d inside IR35

Start date: w/c 19th February 2024

Duration: 6 months with possible extension

Work Pattern: Standard Business Hours

Your day to day activities will include:

Communicating with customers through a range of channels including letters, emails and telephone.

Providing clear, accurate and unambiguous responses in line with house style.

Answering inbound customers calls to provide support and guidance.

Handling inbound written correspondence and performing the necessary action for the customer queries.

Supporting the updating of customer records, capture of data and information to redress calculations.

Ensuring that productivity and quality targets are achieved.

Adhering to regulatory and business requirements.

Knowledge, skills, and experience required:

Be comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter.

Good listening skills and experience of delivering a high standard of customer service.

Previous office administration experience.

Work autonomously and as part of a wider team.

• Be driven, flexible and able to work to targets.