Customer Success Administrator (12 Month Maternity Cover)
Posted 2 weeks ago by Combined Facilities Management (CFM) Ltd on Linkedin
Job Description: The Customer Success Administrator role is a 12-month maternity cover position based in Magherafelt, Northern Ireland, focused on delivering maintenance repairs contracts for the NIHE. The position requires effective teamwork and communication with stakeholders to ensure efficient handling of customer queries and repair requests. The successful candidate will be responsible for maintaining high standards of customer service while managing workflows and targets. This role is ideal for individuals with experience in a busy office environment and a strong customer service background.
Key Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract area
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions and updating system/data input
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the company’s policies and procedures
- To perform any other duties as may be reasonably required
Skills Required:
- Experience in a busy office environment
- Experience providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience
- IT literate, proficient in Microsoft Office
- Preferred experience in the social housing sector
- Demonstrate reliability, flexibility, and adaptability
- Effectively manage time in order to meet deadlines
- Excellent team working skills
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
Salary (Rate): undetermined
City: Magherafelt
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Location: Magherafelt, Head Office
Hours of Work: 9am- 5pm, Monday- Friday
We are seeking a talented individual to join our Customer Success Team for a 12-month maternity cover position commencing August 2025.
Role Overview: Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the NIHE, ensuring repair requests are carried out efficiently and cost-effectively whilst delivering a first-class service to our customer. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract area
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
- Work as part of a team to prioritise and management the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions and updating system/data input
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the companys policies and procedures,
- To perform any other duties as may be reasonably required
Our Requirements:
Essential
Experience in a busy office environment
Experience providing customer support
Minimum of Grade C or above in GCSE or equivalent (English and Maths)
Data input experience.
IT literate, proficient in Microsoft Office
Preferred
Experience in social housing sector.
Competencies
Demonstrate reliability, flexibility, and adaptability
Effectively manage time in order to meet deadlines
Excellent team working skills
Excellent communication skills with the ability to manage client relationships
Strong planning and organisation skills
Ability to work on own initiative and as part of a cross functional team
Ability to work accurately under pressure and meet deadlines & targets
Skills:
Customer Service
Excel
Call handling
office work
Communication (written and verbal)
Negotiable
Magherafelt, Northern Ireland, United Kingdom
Undetermined
Undetermined
Other
Not Specified
Share job:
Job Description: The Customer Success Administrator role is a 12-month maternity cover position based in Magherafelt, Northern Ireland, focused on delivering maintenance repairs contracts for the NIHE. The position requires effective teamwork and communication with stakeholders to ensure efficient handling of customer queries and repair requests. The successful candidate will be responsible for maintaining high standards of customer service while managing workflows and targets. This role is ideal for individuals with experience in a busy office environment and a strong customer service background.
Key Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract area
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action
- Work as part of a team to prioritise and manage the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions and updating system/data input
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the company’s policies and procedures
- To perform any other duties as may be reasonably required
Skills Required:
- Experience in a busy office environment
- Experience providing customer support
- Minimum of Grade C or above in GCSE or equivalent (English and Maths)
- Data input experience
- IT literate, proficient in Microsoft Office
- Preferred experience in the social housing sector
- Demonstrate reliability, flexibility, and adaptability
- Effectively manage time in order to meet deadlines
- Excellent team working skills
- Excellent communication skills with the ability to manage client relationships
- Strong planning and organisation skills
- Ability to work on own initiative and as part of a cross-functional team
- Ability to work accurately under pressure and meet deadlines & targets
Salary (Rate): undetermined
City: Magherafelt
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Location: Magherafelt, Head Office
Hours of Work: 9am- 5pm, Monday- Friday
We are seeking a talented individual to join our Customer Success Team for a 12-month maternity cover position commencing August 2025.
Role Overview: Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the NIHE, ensuring repair requests are carried out efficiently and cost-effectively whilst delivering a first-class service to our customer. This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Key Responsibilities:
- Act as the first point of contact, providing support for all customer queries
- Provide an exceptional level of customer service, communicating to customers in a professional manner
- Responsible for the administration for a specific contract area
- Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
- Work as part of a team to prioritise and management the workload
- Ensure customers are kept up to date, ensuring any issues are escalated to management
- Monitoring of target dates for jobs, tracking updates and job status
- Liaising with internal stakeholders regularly providing accurate and detailed information
- Job completions and updating system/data input
- Maintaining standards and processes to reach KPI targets
- To perform the job in accordance with the companys policies and procedures,
- To perform any other duties as may be reasonably required
Our Requirements:
Essential
Experience in a busy office environment
Experience providing customer support
Minimum of Grade C or above in GCSE or equivalent (English and Maths)
Data input experience.
IT literate, proficient in Microsoft Office
Preferred
Experience in social housing sector.
Competencies
Demonstrate reliability, flexibility, and adaptability
Effectively manage time in order to meet deadlines
Excellent team working skills
Excellent communication skills with the ability to manage client relationships
Strong planning and organisation skills
Ability to work on own initiative and as part of a cross functional team
Ability to work accurately under pressure and meet deadlines & targets
Skills:
Customer Service
Excel
Call handling
office work
Communication (written and verbal)
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