Customer Services Advisor
Posted 1 week ago by CBS Butler on JobServe
Job Description: The Customer Services Advisor role involves providing support to customers of a major UK high street bank regarding their personal lending inquiries. The position is on-site in Newcastle and offers a temporary contract with the potential for permanent employment. Candidates should possess strong customer service skills and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide excellent customer service to clients with inquiries about their loan accounts.
- Resolve customer complaints effectively and efficiently.
- Input and maintain accurate information in databases.
- Collaborate with team members to enhance customer service delivery.
- Ensure compliance with GDPR when managing customer information.
- Achieve core Key Performance Indicators (KPIs).
Skills Required:
- Customer services experience.
- Excellent communication skills.
- Experience in resolving customer complaints.
- Attention to detail in maintaining customer records.
- Ability to work in a fast-paced environment.
- Experience with computer systems.
- Team player with a collaborative approach.
Salary (Rate): £15 hourly
City: Newcastle upon Tyne
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Customer Services Advisor
+6 months + the option to go permanently
+On site working in Newcastle
+£12-£15 ph
Skills:
+Customer Services experience
+Excellent communication skills
+Experience resolving customer complaints
+Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.
What are we looking for in our Customer Service Advisors?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
If you would like to discuss this role in more detail, please send your updated CV to (see below) and I will get in touch.
£18 Per hour
Newcastle upon Tyne, UK
Inside
Onsite
Other
Not Specified
Share job:
Job Description: The Customer Services Advisor role involves providing support to customers of a major UK high street bank regarding their personal lending inquiries. The position is on-site in Newcastle and offers a temporary contract with the potential for permanent employment. Candidates should possess strong customer service skills and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide excellent customer service to clients with inquiries about their loan accounts.
- Resolve customer complaints effectively and efficiently.
- Input and maintain accurate information in databases.
- Collaborate with team members to enhance customer service delivery.
- Ensure compliance with GDPR when managing customer information.
- Achieve core Key Performance Indicators (KPIs).
Skills Required:
- Customer services experience.
- Excellent communication skills.
- Experience in resolving customer complaints.
- Attention to detail in maintaining customer records.
- Ability to work in a fast-paced environment.
- Experience with computer systems.
- Team player with a collaborative approach.
Salary (Rate): £15 hourly
City: Newcastle upon Tyne
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Customer Services Advisor
+6 months + the option to go permanently
+On site working in Newcastle
+£12-£15 ph
Skills:
+Customer Services experience
+Excellent communication skills
+Experience resolving customer complaints
+Inputting information into databases
Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.
They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day.
What are we looking for in our Customer Service Advisors?
Sociable, helpful and eager to provide excellent customer service to customers.
Able to work in a fast-paced environment, ensuring defined processes are followed.
A good eye for detail, ensuring customer records are kept up to date and are accurate
Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
And through all this achieve core Key Performance Indicators
If you would like to discuss this role in more detail, please send your updated CV to (see below) and I will get in touch.
Create a free account to view the take-home pay for this contract
Sign Up