Customer Service Coordinator

Summary: The Customer Service Coordinator role involves supporting the sales teams by managing bookings, handling customer inquiries, and ensuring accurate invoicing. The position is ongoing with the potential for permanent employment, requiring effective communication and attention to detail. The ideal candidate should possess strong telephone skills and the ability to work efficiently under pressure.

Key Responsibilities:

• Communicating with Field and Internal Sales Teams confirming bookings
• Dealing with enquiries / escalations from the wider business
• Checking weekly invoices and challenging any discrepancies
• Ensuring all customers / escalations / claims are logged and up to date
• Working effectively and meeting targets
• Providing feedback to Internal Sales Teams
• Assisting the Team Leader to produce meaningful KPI's and weekly reporting
• Responding to all incidents in a timely manner
• Handling calls from Clients / Customers for queries with suppliers

Key Skills:

• Excellent telephone manner
• Keen eye for detail
• Ability to work in a timely manner

Salary (Rate): undetermined

City: Morley

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other