Customer Service Coordinator

Summary: The Customer Support Coordinator role involves providing exceptional customer service to both new and existing clients within a global company based in Bristol. Responsibilities include processing orders, preparing quotations, and managing customer inquiries while ensuring high levels of satisfaction. The position is hybrid, allowing for some remote work after an initial training period. This temporary role is expected to last between 6 to 12 months.

Key Responsibilities:

• Processing service requests from customers
• Identifying suitable engineers and scheduling site visits
• Proactively communicating with customers to resolve issues
• Producing and documenting quotations using SAP
• Processing customer orders
• Communicating with credit controllers regarding credit checks
• Arranging follow-up visits and ensuring timely job completion
• Reviewing systems for process improvements
• Prioritizing mail to maintain customer satisfaction
• Providing administrative and customer service support

Key Skills:

• Previous experience in a busy Customer Service team
• Familiarity with SAP/CRM or equivalent systems
• Strong relationship-building skills at all levels
• Excellent presentation and communication skills
• Highly organized with the ability to prioritize
• Ability to work under pressure while maintaining accuracy
• Passion for customer service

Salary (Rate): £30,000

City: Bristol

Country: United Kingdom

Working Arrangements: Hybrid

IR35 Status: Undetermined

Seniority Level: Mid-Level

Industry: Other