Customer Service Associate
Posted 1 week ago by MetLife UK on Linkedin
Job Description: The Customer Service Associate role at MetLife involves supporting financial advisors and employers by managing insurance and benefits platforms while delivering exceptional customer service. The position requires administering life insurance and income protection schemes, responding to inquiries, and collaborating with internal teams to meet customer needs. Success in this role hinges on strong communication skills and prior customer service or administrative experience. The role is a 12-month fixed-term contract based in Brighton, England.
Key Responsibilities:
- Administering Life Insurance and Income Protection schemes.
- Responding to broker and client inquiries via email.
- Receiving incoming calls from customers.
- Updating systems to maintain accurate client data.
- Collaborating with internal teams to support customer needs.
- Managing cases to minimize business risks.
- Ensuring high-quality service delivery with every interaction.
Skills Required:
- Customer Service and/or Administration experience.
- Confidence in dealing with customers on the telephone.
- Able to thrive in a busy environment.
- A - C in English & Maths GCSE or equivalent qualification.
- Ability to interact professionally with people at all levels.
- Self-motivated with a positive, proactive approach.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- High level of organization and attention to detail.
- Commitment to a 12-month fixed-term contract.
Salary (Rate): undetermined
City: Brighton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Requirements Description and Requirements
The Team You Will Join
We're seeking a detail-oriented professional to join our Employee Benefits Servicing team. This role supports financial advisors and employers, managing insurance and benefits platforms with exceptional customer service.
The Opportunity
The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes. Responding to broker and client inquiries via email. Primary responsibility will be receiving incoming calls from customers. Updating systems to maintain accurate client data. Collaborating with internal teams to support customer needs. Managing cases to minimize business risks. Ensuring high-quality service delivery with every interaction. Success in this role requires customer service or administrative experience & strong communication skills. The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes supporting ambitious growth and sales targets. You’ll collaborate closely with external clients, sales, underwriting and all operational departments in an environment where every contribution is respected, and every perspective is heard.
What You Need To Succeed (Required Qualifications)
- Customer Service, and/or Administration
- Confidence in dealing with customers on the telephone
- Able to thrive in a busy environment
- A - C in English & Maths GCSE or equivalent qualification.
- Ability to interact professionally with people at all levels
- Self-motivated with a positive, proactive approach
- Proficient in Microsoft Office (Excel, Outlook, Word)
- High level of organization and attention to detail
- Happy and able to commit to a 12 month fixed term contract
What Can Give You An Edge (Additional Skills)
- Relevant experience in Customer Service or Administration roles.
- Insurance Industry Certifications (CII)
- Previous Group Risk Insurance experience
Benefits We Offer
MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
Negotiable
Brighton, England, United Kingdom
Undetermined
Undetermined
Other
Not Specified
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Job Description: The Customer Service Associate role at MetLife involves supporting financial advisors and employers by managing insurance and benefits platforms while delivering exceptional customer service. The position requires administering life insurance and income protection schemes, responding to inquiries, and collaborating with internal teams to meet customer needs. Success in this role hinges on strong communication skills and prior customer service or administrative experience. The role is a 12-month fixed-term contract based in Brighton, England.
Key Responsibilities:
- Administering Life Insurance and Income Protection schemes.
- Responding to broker and client inquiries via email.
- Receiving incoming calls from customers.
- Updating systems to maintain accurate client data.
- Collaborating with internal teams to support customer needs.
- Managing cases to minimize business risks.
- Ensuring high-quality service delivery with every interaction.
Skills Required:
- Customer Service and/or Administration experience.
- Confidence in dealing with customers on the telephone.
- Able to thrive in a busy environment.
- A - C in English & Maths GCSE or equivalent qualification.
- Ability to interact professionally with people at all levels.
- Self-motivated with a positive, proactive approach.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- High level of organization and attention to detail.
- Commitment to a 12-month fixed-term contract.
Salary (Rate): undetermined
City: Brighton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Requirements Description and Requirements
The Team You Will Join
We're seeking a detail-oriented professional to join our Employee Benefits Servicing team. This role supports financial advisors and employers, managing insurance and benefits platforms with exceptional customer service.
The Opportunity
The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes. Responding to broker and client inquiries via email. Primary responsibility will be receiving incoming calls from customers. Updating systems to maintain accurate client data. Collaborating with internal teams to support customer needs. Managing cases to minimize business risks. Ensuring high-quality service delivery with every interaction. Success in this role requires customer service or administrative experience & strong communication skills. The Customer Service Associate is responsible for Administering Life Insurance and Income Protection schemes supporting ambitious growth and sales targets. You’ll collaborate closely with external clients, sales, underwriting and all operational departments in an environment where every contribution is respected, and every perspective is heard.
What You Need To Succeed (Required Qualifications)
- Customer Service, and/or Administration
- Confidence in dealing with customers on the telephone
- Able to thrive in a busy environment
- A - C in English & Maths GCSE or equivalent qualification.
- Ability to interact professionally with people at all levels
- Self-motivated with a positive, proactive approach
- Proficient in Microsoft Office (Excel, Outlook, Word)
- High level of organization and attention to detail
- Happy and able to commit to a 12 month fixed term contract
What Can Give You An Edge (Additional Skills)
- Relevant experience in Customer Service or Administration roles.
- Insurance Industry Certifications (CII)
- Previous Group Risk Insurance experience
Benefits We Offer
MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
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