Customer Service Administrator

Location: Staunton, Gloucestershire

Hours: 37.5 hours per week | 09:00am 17:00pm

Salary: 22,000 24,000 per annum

Our client is looking for a Customer Service Administrator to join their small team working across the business whilst supporting the field-based sales team and the wider office.

You will support the Business Development Manager on daily operational matters and liaise with field-based sales territory managers whilst supporting on shipments where required. The ideal candidate will have experience working in a fast-paced customer service environment.

Please note, this position is a 6-month fixed term contract with the prospect of being extended.

Key Responsibilities Of a Customer Service Administrator

• Respond to customer enquiries and answer inbound emails and telephone calls.
• Process customer quotations and sales orders.
• Monitor back-order reports and update customers on estimated delivery.
• Receive incoming shipments and allocate to relevant customer sales orders.
• Conduct weekly stock stakes.
• Pack, track, and process outgoing deliveries.
• Sort and log incoming customer goods sent for repair.
• Liaise with third party sub-contract repairs suppliers.
• Assist the Office Manager with general admin tasks.
  
  

Key Skills Of a Customer Service Administrator

• 2+ years experience in a fast-paced customer service environment.
• Computer literate with working knowledge of Microsoft Office.
• Excellent customer service skills.
• Sound communication skills both written and verbal.
• Strong organisational skills with excellent attention to detail.
• Problem analysis and problem-solving.
• Knowledge of SAGE would also be beneficial.
• Must hold a full UK driving licence.
  
  

To be considered for this role, please email your CV to harriet.lowery@first-base.co.uk or call Harriet on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.