Collections Team Manager

Are you a numbers' enthusiast with a passion for analysing data to drive process improvement? Does the idea of making a tangible impact through your work excite you? If so, we’d love to hear from you! Now is an exceptionally exciting time to join the NHS SBS family! We’re thrilled to have been recognised as one of the Top 20 Great Places to Work in the UK, and we’re embarking on a progressive multi-million-pound project within our F&A department. As we experience significant growth and development, we’re looking for a Collections Team Manager to join our dynamic Collections function. Our mission is to engage with a variety of debtors and help recover outstanding amounts owed. We are seeking a driven leader to set high standards in debt collection, support clients’ financial health, and guarantee strong cash flow. As a point of escalation, you’ll guide your team, promote validated methods, and build strong partnerships. This role offers the chance to inspire your team, lead impactful projects, and drive business improvements. Join us on this exciting journey as we shape the future!

This is a hybrid role, predominantly based from home. Travel to the Leeds Hub will only be required once a week (Mondays) and for adhoc occasions.

What you will be doing:

• Supervising team performance to make sure compliance with contractually agreed metrics as well as developing and upskilling team members through regular one-on-one sessions, mentoring, and performance feedback.
• Fostering a collaborative environment and working closely with your team to cultivate a professional culture among employees, clients, and key account customers.
• By sharing effective strategies you’ll guarantee the efficient resolution of queries, ultimately leading to the prompt payment of invoices.
• Leading client service improvement plans, addressing risks and issues, ensuring quality assurance, and delivering accurate and timely reporting both internally and externally.
• Continuously reviewing, developing and communicating the strategies of the team, ensuring effectiveness and productivity is maximised, and that they are aligned with the wider business strategy.
• Dealing with advanced queries and critical issues from external collaborators with a strong focus on clear and achievable actions, timely delivery, and quality outcomes.
• Analysing and reporting on key operational metrics to provide insight and assurance as to overall performance of your team.

What you’ll bring:

• Confirmed leadership experience in collections/AR environment.
• Proven track record to lead by example, delivering outstanding standards and performance across the department while prioritising the needs of customers, clients, and colleagues.
• Expertise in collaborating with diverse internal and external collaborators to support the development and implementation of process and service improvements.
• Strong verbal and written communication skills, coupled with the ability to analyse data effectively.
• Established reputation for focusing on delivery and meeting targets successfully.

It would be great if you had:

• Excellent people leadership skills.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Leeds or surrounding area

Security Clearance Level: DBS

Internal Recruiter: Kayleigh

Salary: Up to £34,000 per annum

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.