THIS ROLE IS OUTSIDE IR35
HYBRID WORKING, 1-2 DAYS PER WEEK IN THE OFFICE IN LONDON

This is a broad role and needs someone with preferably a consultancy background who understands behaviour change and large-scale business transformation programmes and has vast experience working as a strategist/service designer in the past. A good understanding of behavioural frameworks, audience personas, customer journey maps, service models, data and technology is essential.

The candidate will be comfortable with conducting research, leading integrated teams in workshops, wireframing and creating test plans. You will also need to work closely with our business and delivery consultant in defining and refining operation models.

Responsibilities

• Be familiar with all key behavioural frameworks
• Conducting primary and secondary research using mixed methods to understand the client's audience and develop hypotheses to design effective experiences
• Develop audience personas, and customer journey maps, define service models and create test plans for new experiences
• Identify opportunities for our clients regarding audience insights, behavioural nudges and research opportunities
• Lead integrated idea teams in idea sessions and workshops;
• Conduct workshops, interviews and stakeholder meetings to understand existing processes and identify areas for improvement
• Comfortable wireframing and prototyping (not essential but a massive plus)
• Stakeholder engagement skills including demonstrable experience in engaging with a range of disciplines and gaining buy-in
• Provide guidance, leadership, and support to other project team members.
• Balance XD requirements with client business requirements.

Experience:

• Have the ability to build and take ownership of client relationships at the most senior level, gaining client trust and high levels of satisfaction.
• 5-7 years experience in the Strategy/CX field
• Demonstrable strategic thinking and problem-solving skills
• Unlocking an experience proposition and framework
• Must demonstrate deep experience in insight and research practices;
• Experience with leveraging data to drive great insights;
• Qualitative and quantitative research experience;
• Mapping journeys and interactive flows
• User research and testing
• MUST BE ABLE TO LEAD WORKSHOPS