3rd Line Linux Infrastructure Support Engineer

Solihull

**A national security clearance is required for this role but candidates not holding this level of clearance will be considered**

Leading Managed Services Provider in the Defence Sector require a skilled Linux Infrastructure Support Engineer on an ongoing contract basis.

Your experience

• Your experience
  * Experience working in a '3rd' line support teams
  * Ideally Have knowledge of Linux and using MS Service Center Support tool
  * Ideally have been in a support role in a Managed Service tooling environments, i.e. has knowledge of DC and Virtualisation solutions
  The types of activities to be undertaken are:
  * Investigation of issues relating to the shared service:
  o Linux
  o rSyslog
  o Bash & Shell Scripts
  * Generation of Support documentation
  * To work with and alongside development engineers for Skill transfer
  * The reception of escalated fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service
  * Maintain full and accurate records and progress all customer fault reports and technical enquiries
  * Work 8x5 and part of OOH Shift cover team
  Specific Duties for Shared Service team
  Engineers allocated to Shared Service are responsible for the following:
  * Re-Installation (including method statements)
  * Configuration
  * Service handover (including handover documentation)
  * System Monitoring & Event management (office hours)
  * On Call support
  * Collation of Performance & Availability Data

If you are interested please apply via this ad in the first instance or send a CV with covering note to Uma.Nidhi@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.