1st/2nd Line Service Desk, Desktop Support, M365

1st/2nd Line Service Desk, Desktop Support, M365, O365

IT Support Analyst required for a leading business based in Chippenham.

The successful candidate will have a background in 1^st & 2^nd line Desktop or Service Desk Support with excellent customer skills and ability to work well in a team.

This role is fully on site.
Engagement is via umbrella company only.

Skills and experience required:-

• Processing support tickets with internal and external teams


• Experience supporting peripheral devices, hardware etc


• M365 admin, creating, amending, deleting accounts


• Joiners/leavers account creation/deletion


• Troubleshoot software issues as well as


• Manage security patching and updates


• Both remote and face to face (Deskside) support


• M365 MS rand peripheral


• Printers support


• Basic networking, Wi-Fi and LAN